Zefyr Terms.

1.About these terms

These terms apply to Zefyr edible flower bouquets and boxes ordered online at nellys-cakes.ae. Custom and wedding cakes are covered by our separate Terms & Conditions, and EveryDay Cakes by the EveryDay Cakes Terms. By placing an order, the customer confirms they have read and agreed to these terms.

2.Ordering & payment

• Zefyr orders are paid in full at checkout, in UAE Dirhams (AED), by card, Apple Pay, Google Pay, Tabby or Ziina, or in cash on delivery where it is available (see below).
• An order is confirmed once payment is received and we have sent you an order confirmation by email (for cash on delivery, once we have sent the confirmation email).
• Cash on delivery is available for Zefyr gifts only. It is not available for The Grand Bouquet, The Petite Bouquet or any cake. You pay the full order total in cash, in UAE Dirhams (AED), to the courier at the door, and the order cannot be handed over unless it is paid.
• The Grand Bouquet and The Petite Bouquet require at least 2 days’ notice, and every other Zefyr gift at least 1 day’s notice. Depending on availability, some orders can be delivered the same day.

3.Delivery

• We deliver across the UAE. The delivery fee is calculated at checkout from your delivery location. Delivery is free once your order reaches the amount shown for your emirate on the Zefyr page.
• Delivery times are chosen at checkout. Nelly’s Cakes will make every reasonable effort to meet the chosen time but is not liable for delays caused by circumstances outside our control, including traffic, road closures or access restrictions at the delivery address.
• The customer, or someone nominated by them, must be available to receive the order at the address and time given. Responsibility for the order passes to the customer on handover, and Nelly’s Cakes accepts no liability for damage, deterioration or loss after handover.
• Please make sure the delivery address, unit number, map location and phone numbers you provide are correct. Orders that cannot be delivered because of incorrect or incomplete details, or because nobody is available to receive them, are not eligible for a refund.

4.Changes

• Changes to an order (date, time, address or recipient) must be requested in writing via email or WhatsApp at least 1 day before the delivery date.
• Changes are subject to availability and feasibility, and may result in additional costs which must be settled before delivery.

5.Cancellations & refunds

• A customer may ask to cancel an order. Each request is assessed case by case, and a refund is not guaranteed.
• Because every Zefyr order is handmade and perishable, the more production has progressed, the less likely a refund becomes.
• Where a refund is approved, it is returned to the original payment method. Refunds for payments made with Tabby or Ziina are processed through those providers and may take additional time.

6.Problems with your order

• Any problem with the order, including damage or a mistake, must be reported immediately on delivery, by WhatsApp or email, with photos where possible.
• Claims raised later will not be considered.
• Nelly’s Cakes’ total liability in respect of any claim shall not exceed the amount paid for the order, and we accept no liability for indirect, consequential or incidental losses.

7.Storage & shelf life

• Zefyr edible flowers can stay outside the refrigerator for a couple of hours.
• When stored correctly in a refrigerator, they have a shelf life of 2 to 3 weeks.
• Nelly’s Cakes accepts no liability for any consequences, including illness or deterioration in quality, resulting from consumption beyond this period or from storage that does not follow our instructions.

8.Handmade product & presentation

• Every Zefyr piece is handcrafted. Minor variations in colour, shape, size and finish are natural and are not a defect. Product photos are illustrative.
• Wrapping paper, ribbons, boxes, labels and any other decorative or packaging elements are not edible and should be removed before eating.

9.Allergies & dietary requirements

• All allergies, intolerances and dietary requirements must be disclosed in writing via email or WhatsApp at the time of placing the order.
• While we take all reasonable precautions, our kitchen handles common allergens including but not limited to gluten, dairy, eggs, nuts, and soy. We cannot guarantee a fully allergen-free environment.
• Nelly’s Cakes accepts no liability for any adverse reactions. It is the sole responsibility of the customer to inform their guests of any allergens present.
• Nelly’s Cakes does not guarantee the suitability of any product for individuals with underlying health conditions, illness, or pregnancy. It is the sole responsibility of the customer and their guests to consult a relevant medical professional prior to consumption where applicable.

10.Governing law

• These terms are governed by the laws of the United Arab Emirates. Any disputes arising from or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

11.Contact

• Questions about your order? Email info@nellys-cakes.ae or message us on WhatsApp +971 58 575 5045.