EveryDay Cakes Terms.

1.About these terms

These terms apply to EveryDay Cakes ordered online at nellys-cakes.ae. Custom and wedding cakes are covered by our separate Terms & Conditions, and Zefyr products by the Zefyr Terms. By placing an order, the customer confirms they have read and agreed to these terms.

2.Ordering & payment

• EveryDay Cake orders are paid in full at checkout, in UAE Dirhams (AED), by card, Apple Pay, Google Pay, Tabby or Ziina.
• An order is confirmed once payment is received and we have sent you an order confirmation by email.
• Please allow at least 24 to 36 hours’ notice for delivery. The earliest available delivery date and time is shown at checkout.

3.Delivery

• We deliver across the UAE. The delivery fee is calculated at checkout from your delivery location.
• Delivery times are chosen at checkout. Nelly’s Cakes will make every reasonable effort to meet the chosen time but is not liable for delays caused by circumstances outside our control, including traffic, road closures or access restrictions at the delivery address.
• The customer, or someone nominated by them, must be available to receive the order at the address and time given. Responsibility for the order passes to the customer on handover, and Nelly’s Cakes accepts no liability for damage, deterioration or loss after handover.
• Please make sure the delivery address, unit number, map location and phone numbers you provide are correct. Orders that cannot be delivered because of incorrect or incomplete details, or because nobody is available to receive them, are not eligible for a refund.

4.Changes

• Changes to an order (flavour, size, date, time, address or recipient) must be requested in writing via email or WhatsApp at least 2 days before the delivery date.
• Changes are subject to availability and feasibility, and may result in additional costs which must be settled before delivery.

5.Cancellations & refunds

• A customer may ask to cancel an order. Each request is assessed case by case, and a refund is not guaranteed.
• Because every EveryDay Cake is freshly made to order, the more production has progressed, the less likely a refund becomes.
• Where a refund is approved, it is returned to the original payment method. Refunds for payments made with Tabby or Ziina are processed through those providers and may take additional time.

6.Problems with your order

• Any problem with the order, including damage or a mistake, must be reported immediately on delivery, by WhatsApp or email, with photos where possible.
• Claims raised later will not be considered.
• Nelly’s Cakes’ total liability in respect of any claim shall not exceed the amount paid for the order, and we accept no liability for indirect, consequential or incidental losses.

7.Storage & shelf life

• All cakes have a shelf life of 5 calendar days when stored correctly in a refrigerator.
• Nelly’s Cakes accepts no liability for any consequences, including illness or deterioration in quality, resulting from the consumption of cake beyond this period or from storage that does not follow our instructions.
• Storage instructions will be provided at the time of delivery, and it is the customer’s responsibility to follow them.

8.Handmade product & presentation

• Every cake is handcrafted. Minor variations in colour, finish and decoration compared with the photos are natural and are not a defect.
• Nelly’s Cakes does not provide cake stands or tables. The customer is responsible for placing the cake on a stable, level surface, and for transporting it safely if they collect it themselves.
• Any non-edible decorations or supports will be communicated at the time of order.

9.Allergies & dietary requirements

• All allergies, intolerances and dietary requirements must be disclosed in writing via email or WhatsApp at the time of placing the order.
• While we take all reasonable precautions, our kitchen handles common allergens including but not limited to gluten, dairy, eggs, nuts, and soy. We cannot guarantee a fully allergen-free environment.
• Nelly’s Cakes accepts no liability for any adverse reactions. It is the sole responsibility of the customer to inform their guests of any allergens present.
• Nelly’s Cakes does not guarantee the suitability of any product for individuals with underlying health conditions, illness, or pregnancy. It is the sole responsibility of the customer and their guests to consult a relevant medical professional prior to consumption where applicable.

10.Governing law

• These terms are governed by the laws of the United Arab Emirates. Any disputes arising from or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

11.Contact

• Questions about your order? Email info@nellys-cakes.ae or message us on WhatsApp +971 58 575 5045.